Return, Refund & Cancellation Policy

Return, Refund & Cancellation Policy for FlowerOnline.in

At FlowerOnline.in, we strive to ensure customer satisfaction with every purchase. This Return, Refund & Cancellation Policy outlines our procedures for returns, refunds, and cancellations to provide clarity and transparency to our customers.

Returns:

  1. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact us within 2-4 hours of delivery. We may request photographic evidence of the damage to assess the situation.
  2. Incorrect Orders:
    • In the event that you receive an incorrect order or if there is a discrepancy between the product received and the product ordered, please contact us immediately to arrange for a return or exchange.
  3. Non-Perishable Items:
    • Non-perishable items such as gifts, vases, and accessories may be eligible for return within [mention the timeframe, e.g., 7 days] of delivery, provided they are unused, unopened, and in their original packaging.

Refunds:

  1. Damaged or Defective Products:
    • If your return is approved for damaged or defective products, we will initiate a refund to your original method of payment. The timing of the refund may vary depending on your payment provider’s policies.
  2. Incorrect Orders:
    • In the case of incorrect orders, we will either arrange for a replacement of the correct item or issue a refund, depending on your preference and product availability.
  3. Non-Perishable Items:
    • Refunds for non-perishable items will be processed once the returned items are received and inspected. If the items meet the return criteria, a refund will be issued to your original method of payment.

Cancellations:

  1. Cancellation of Orders:
    • You may cancel your order for non-perishable items within [mention the timeframe, e.g., 24 hours] of placing the order. Once the order has been processed for delivery, cancellations may not be possible.
  2. Cancellation Fees:
    • FlowerOnline.in reserves the right to charge a cancellation fee for canceled orders, particularly for perishable items such as flowers and cakes, if cancellation is requested after a certain period or if the order has already been prepared for delivery.

Contact Information:

If you have any questions or concerns regarding our Return, Refund & Cancellation Policy, please contact us at support@floweronline.in.